Travel and Entertainment Administrative Position:
Responsibilities:
• Ensure applicant/reconciler and approver has completed required training before a card is issued.
• Respond to Cardholder Calls/Correspondence
• RFI’s
• Card or application status
• Balances or limits
• Declined Transactions
• Fraudulent Charges
• “How to” questions
• Provide day-to-day Concur user support.
• Serves as Concur site administrator for travel and expense.
• Provide direction for booking travel arrangements including air, hotel, and car and ground transportation.
• Process approved travel profile requests and corporate T&E card applications.
• Create and maintain profiles within the Concur database and the American Express @work site.
• Follow up on any past due balances to ensure the account balance is current and that all receipts and/or expenses have been submitted in accordance with policy.
• First point of contact to troubleshoot issues with on-line tool and travel reservations.
• Responsible for administrative functions of the online booking tools.
• Monitor employee termination reports to ensure timely close of all travel and corporate card related accounts.
• Provide optimal customer service support for employee travel and corporate T&E card concerns. Assist employees with reconciling, opening and terminating accounts as well as resolving fraud cases.
• Receive and distribute new Travel Cards, explain policy, practices and procedures at time of distribution. –Troubleshoot problems and act as a point-of-contact for all program inquiries, problems and suggestions. –Ensures cardholders and other applicable participants understand program , practices, procedures and guidelines.–Monitor and evaluate monthly transactions to ensure compliance with policy and report any violations to Accounts Payable Manager. –Acts as a program point of contact for cardholders and for AMEX. –Provide reporting (annual /monthly) standards to Senior Management on policy review, issues, delinquencies, fraud, suspect vendors, spend patterns, trends, etc.
• Respond to audits and own updates to resolve issues identified in audits.
• Serve as an expense card help desk; answering cardholder questions; Make recommendations for changes in T&E policies based upon internal/external trends
• Provide initial and refresher cardholder training for new card users on systems such as the expense reporting platform (Concur) and Amex system (Access Online); Prepare and publish user tips, aids, and other methods of communicating expectations and requirements to the cardholders benefit.
• Must have Concur experience; preferable PA level.
