JOB DESCRIPTION
POSITON: Senior Manager, Business Analytics and Technology
BASIC PURPOSE: This is a highly responsible management position to support global business units in the company with the enhancement and development of the various business systems shipside and shoreside. Serve as a liaison between business unit management and technology colleagues identifying, assessing and documenting business systems requirements. Actively work with the business subunits in Information Technology and operations across the enterprise to properly communicate systems changes and enhancements.
POSITION RESPONSIBILITIES:
• Working knowledge of or ability to learn reservation system and other applications used throughout the enterprise.
• Working knowledge of applicable policies and procedures.
• Intermediate level skill set of Microsoft Office with special emphasis on Excel and Project.
• Working knowledge of Star team preferred.
• Excellent organizational skills in order to handle multiple tasks. Must be able to work well under pressure while meeting strict deadlines and maintaining high quality of work.
• Must be extremely accurate and detail oriented in order to maintain high standards of accuracy when updating and making changes to master product tables in the system.
• Must be able to assist other team members as priorities and deadlines change for the department.
• Excellent trouble shooting skills in order to assist with a myriad system issues and answer questions regarding product set-up.
• Good written and verbal communication skills in order to interact with team members from different departments.
• Critical thinking skills sufficient to identify, assess and recommend technical solutions.
• Presenting projects and provides executive summaries while being knowledgeable in details.
• Ability to understand the components of running a successful project within the project’s lifecycle.
• Ability to understand business issues and data challenges of business areas and systems.
• Ability to consistently deliver high-quality services to their selected business areas.
• Ability to prioritize and multi task effectively based on business area needs.
• Ability to gather detailed requirements and provide appropriate translation to applications.
• Ability to monitor production issues and ensure issues are resolved appropriately.
• Ability to plan strategic revenue increasing and cost cutting programs, projects and initiatives.
• Must be able to provide options to business areas when needed to achieve business goals.
• Must be available to work during off hours, weekends and holidays, according to business demands.
• Position will require traveling.
EDUCATION:
• Bachelor’s Degree in Information Technology, Business Administration, Hotel Management or related field of study or any equivalent combination of experience and skills and/or 10 years of business analyst experience.
SKILLS / REQUIREMENTS
• Knowledge of Airware, Fidelio, MXP, Sabre, Revelex, Amadeus, Apollo, WorldSpan, NCL.com, Global Max, Micros, SeaWeb, a plus.
KNOWLEDGE, EXPERIENCE, SKILLS, ABILITIES:
• Minimum 5 years of experience in business process design or requirement gathering and translating business requirements for development.
• Experience as Business Analyst with technical skills.
• Super user of multiple applications used within the enterprise preferred.
• Travel or hospitality reservation system experience preferred.
