BASIC PURPOSE: Candidate will provide technical, procedural support, design and solutions to enterprise systems and infrastructure that are specific to shipside operations and revenue generating business units across the fleet including responsibility for new build and existing Virtual Machine (VM) environments. Provides on-call support, system administration, and maintenance of ship systems located shoreside and shipside. Support includes third party and proprietary applications and specifically acting as a member of the technical team supporting ship systems. Provides technical review of business needs related to application systems and provides support via specification, installation, testing and monitoring of the information systems and peripherals within corporate guidelines to deliver operational excellence.
EDUCATION: Bachelor’s Degree in Computer Science, Engineering or Business Administration or related field of study; or equivalent combination of education, skill and work experience. VCP, MCSA, MCTS or MCSE certification(s) preferred.
EXPERIENCE: Minimum 7 years experience in enterprise server support role, technical infrastructure, and software support or development. Minimum 2 years experience in virtual environment support, construction, and maintenance. Napa, AMOS, and OASIS experience a plus. Experience with cruise industry related operations for shipside and shoreside and overall business application systems, preferred.
KNOWLEDGE & SKILLS: Technical knowledge of server hardware, internal components, Windows server operating systems, virtual technologies and SAN/NAS technologies. Solid applied knowledge of Oracle Database Server and application server methodologies. Basic knowledge of integration with third party systems including, property management systems, point of sale, interactive TV, phone PBX, door lock management, crew management, inventory, weight and balance, and casino systems. Extensive knowledge in troubleshooting hardware errors in order to identify potential solutions and assess them for both technical feasibility and business suitability. Ability to independently handle project management, operations and applications design, network design, implementation and support, monitoring applications, documentation and production support. Excellent written and verbal communications skills to work with internal business owners and vendors on system specifications, requirements and recommendations. Interpersonal skills to work effectively in a team based environment. Ability to be on call via email or phone to support shipside enterprise system issues. Ability to travel on very short notice in order to resolve issues onboard. Ability to lift potentially heavy hardware equipment with reasonable accommodation. Ability to apply advanced subject matter knowledge to complex business issues. Strongly preferred the ability to acquire and maintain a valid Transport Worker Identification Credential (TWIC) card along with a Miami Seaport security access card. Ability to travel to domestic and international locations on average 20-25% of time.
