Provide quality and high level technical support to all end users with a superior degree of customer service, technical expertise and timeliness.
Support and troubleshoot hardware, software, telephony and LAN based applications working closely with centralized Helpdesk organization.
Will be required to provide on-call weekend support on a rotational basis, be able to provide level one support for overflow as requested and
Handheld devices, Blackberry
Lenovo Laptop, Desktops and Encryption
Citrix
Avaya PBX and Telephones
Print Management
File Server
Firewalls
User Access/Provisioning
Windows Servers
MS Outlook
MS Office Suite
XP
Adobe, GDOC
Imaging
Qualifications;
A+ Certified Preferred
MCSE, MCP, CCA Preferred but not required
3-5 years Helpdesk/Desktop Support Experience
Excellent knowledge in areas of Network, workstations
Software, hardware, telephony and file servers
Ability to adapt to changing technologies and
Supporting various IT projects.
Excellent communications and organizational skills
Team player!
