BASIC SUMMARY:
DUTIES AND RESPONSIBILITIES:
Implement, administer and maintain enterprise security solutions such as anti-virus, endpoint encryption, two factor authentication, VPN remote access solutions, file integrity/monitoring tools, password management tools, security incidents and event management tools.
Meet compliance responsibilities such log monitoring, antivirus reviews, and access reviews. Analyze the data and trends then report on any findings or suspicious activity. Open tickets and escalate activities required from other team members. Maintain evidence of reviews by opening a ticket for the activity in Service Desk ticket system. Review anti-virus status daily by individually going into the consoles of the ships, remote offices and corporate and help resolve or escalate issues that can present risk to company systems.
Monitor departmental mailbox for access and security requests. Analyze and validate access request against approvals matrix. Access includes but is not limited to: creation and maintenance of: Active Directory user and group accounts, mailboxes, distribution lists, Seaware, Oracle 10, PeopleSoft, MAPS, MXP and Oasis. Grant additional access to resources (shared folders, department mailboxes), Service Desk contacts and VPN Portal for vendors and team members.
Implement and maintain security solutions with hardware, software and processes. Install equipment from the beginning, testing, and promotion to production based on a Network Engineer¿s project plan. Apply patches, monitoring and escalating space limitations, identify risk thresholds and upgrade software.
Use ticketing systems to monitor, manage, update and create tickets. Generate requests, incidents and changes for other teams. Generate monthly and quarterly user access reports and provided to business units for review.
Work with business units on security best practices and train new team members. Manage the message across the enterprise for consistency. Attend each orientation and any special request from departments to help train team members in matters of IT security and data handling.
Work closely with Security Engineers to implement, manage and support the following solutions: AV, Scanmail, laptop encryption, patch management, Security Events/Incidents Manager, WIPS, two-factor authentication, SSL VPN access and password manger. Combine efforts with Security Engineers to address production issues related to applications mentioned. Analyze information, creating support tickets with vendors and communicating support responses with engineers.
QUALIFICATIONS:
EDUCATION: Associatess Degree in Computer Science or related field of study with 5 years of relevant experience. Security+ required. Bachelor’s Degree in Computer Science or related field of study with 3 years hands-on IT Security experience.
EXPERIENCE: 3-5 years of IT Security experience with at least 1 year focusing on identity and access management.
KNOWLEDGE & SKILLS:
General Windows administration proficiency with working knowledge in the areas of system, application, and network technology running on Windows platform.
Working knowledge of creating/modifying/deleting accounts in Active Directory and corporate applications, resetting passwords and end user support.
Ability to assist with creating documentation for training and reference purposes.
Ability to apply the business terminology and processes for the security systems supported.
Working knowledge of the business requirements for the security systems related to areas of support.
Excellent written and verbal communication skills to work with team members at all levels and present problems and recommended solutions.
Must be able to sit for long periods of time and monitor email ticket queues.
Must be able to support resource access requirements all corporate office and ships where applicable.
Ability to work on-call on a rotational basis on weekends and evenings.
Ability to work well under pressure.
