Carvechi Technology seeks a Business Systems Analyst to work in our Austin, TX or Medford, MA locations.es Team (ITS).
Must have experience in RemedyForce
The role of the Business Systems Analyst will be focusing on Remedyforce application enhancements and support providing continuous development and process improvements. The Business Systems Analyst will be responsible for providing support for the existing modules that include Service Desk, Change Management and soon to be implemented CMDB.
The Business Systems Analyst will work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. You have demonstrated good judgment in selecting methods and techniques for obtaining solutions.
Responsibilities:
Train users on the use of the system and create training documentation as needed
Create reports and dashboards as needed for users including usage statistics
Promote the use of the system including implementing best practices to meet business requirements
Manage releases as required including testing
Troubleshoot issues and work with the appropriate vendors for resolution
Required Skills:
Strong customer interaction skills
Strong verbal and written communications skills
Good judgment in selecting methods and techniques for obtaining solutions
Hands on experience working with Remedyforce.
Experience with systems analysis and requirements gathering.
Knowledge of page layouts, workflow rules, validation rules, triggers, etc. .
Experience with on Remedyforce instances with 500+ users
Experience understanding and developing design documents from business requirements
Excellent analytical, mathematical, and creative problem-solving skills.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Experience working in a team-oriented, collaborative environment promoting process improvement
Self-starter, capable of working independently
Team-oriented approach
Required Experience:
A Bachelors Degree is required
Minimum 3+ years Remedyforce implementation experience
At least 5 years of experience in a similar role
