Senior Network Engineer based in Austin, TX
Basic knowledge of Cisco systems and VoIP will be important skills, along with the ability to intuitively analyze and query log files. You will work with consultants, project managers, developers, architects, and IT service providers to upgrade the physical and virtual infrastructure to support new applications in a redundant, fault-tolerant, and cost-effective manner.
Responsibilities:
• Manage converged communications infrastructure through day to day hands-on tasks
• Maintain office networks, including diagnostic/troubleshooting any network related issues using automatic and manual monitoring
• Prioritize and escalate issues to level 2 and 3 support as defined in governing procedures
• Perform periodic architecture reviews and updates
• Document all network and voice configurations
• Follow best practice ITIL process, seeking continuous improvement of systems and processes. Act proactively to identify areas for improvement
• Travel up to 25% related to office deployments, moves and expansions
• Record and track support incidents and requests. Escalate if necessary, and work with appropriate stakeholder until ticket is resolved. Ensure that all decisions and actions taken, through to final resolution have been captured
• Test fixes to ensure that problems have been adequately resolved.
• Access software updates, knowledge bases, and FAQ resources on the Internet to aid in problem resolution
• Provide training to department staff members as office team grows.
• Review IT vendor’s proposals and invoices to ensure that contracted services are being delivered and managed in the most cost-effective manner possible.
• Research and recommend software, hardware, and tools to meet business objectives (improve operational efficiencies, reduce costs, and provide high levels of service availability)
• Work off-hours or be on-call if required by management.
• 5 years of related work experience
• A Bacheor’s Degree
• F5
• IP Networking (including all ports and protocols)
• Ethernet Network Services
• Routing protocols (e.g. RIP, OSPF, BGP)
• Network Performance Tools (e.g. OpNet)
• Protocol Analysis for all layers (e.g. Wireshark, Netscout)
• OSI Reference Model
• Quality of Service, Class of Service functionality and support
• Network Security (e.g. WPA-2, 802.1x)
• Fortigate or ASA Firewall Technology
• Ability to learn new technologies without formal training
• VoIP (e.g. ShoreTel, Cisco, Avaya, etc)
• Understanding of Telecom Infrastructure (e.g. DS-0, DS-1, DS-3, POTS, TDM)
• Wireless Networking (802.11a, b, g, and n technologies)
• Cisco Networking (IOS)
• Highly self-motivated and directed with a keen attention to detail
• Proven analytical and problem-solving skills
• Strong documentation skills
• Fluency in English, both spoken and written
• Strong proficiency using and administering network and application monitoring
Qualifications:
Additional Desired Skills
• MPLS (Multiple Protocol Label Switching) networks
• ShoreTel Voice over IP telephone systems
• Syntellect/Apropos Call Center systems
• HP Networking
• Riverbed (Steelhead product) WAN Optimization systems
