The IT Infrastructure Manager reports to the Director of IT Security & Support and maintains information technology strategies by managing staff; researching and implementing technological strategic solutions. Manages and coordinate information technology projects; provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources.
PRIMARY RESPONSIBLITIES:
• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Directs technological research by studying organization goals, strategies, practices, and user projects.
• Completes projects by coordinating resources and timetables with user departments and data center.
• Verifies application results by conducting system audits of technologies implemented.
OTHER RESPONSIBILITIES:
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Utilize in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer / client needs while protecting the corporation’s assets.
• Other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
• High Degree of ownership in all matters within the IT infrastructure.
• Experience managing teams in a high pressure IT environment.
• Experience in Procurement, Budgeting, Forecasting, and Asset Management.
• Proven skills in leadership development and team building.
• Excellent understanding of computers.
• Superior technical aptitude.
• Proven ability to manage complex tasks.
• Strong analytical skills.
• Demonstrated problem solving ability.
• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audience.
• Technical expertise in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management.
• Management and supervisory skills.
• Team building, analytical, problem solving and decision making skills.
EDUCATION / SPECIALIZED KNOWLEDGE REQUIREMENTS:
• Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business or technical discipline.
• Master’s Degree preferred.
• Five or more years of IT work experience.
• IT certification highly desired.
• Fluent in English.
