CRM Business analyst with Sales force experience based in Miami
POSITION RESPONSIBILITIES:
Document business needs, but being able to distinguish between needs and wants; identify gaps between business needs and standard CRM application functionality; design and document solutions that fill the gaps; and provide detailed business requirements specifications for Salesfore.com developers.
Perform application configuration and customization of CRM system/s (building screens, designing custom objects, developing workflows, etc.), including testing and evaluation to ensure quality and consistency
Develop, document, and execute test plans to assess the integrity and accuracy of business processes, CRM module functionality setups and modifications, enhancements, customizations, and patches.
Develop and maintain end user training documentation and deliver training to users as required.
Provide guidance for system/process workflow template development and data filtering criteria within CRM system/s. Ensure consistency of CRM usage conventions, compliance with best practices, and integrity of data.
Provide oversight on mass data uploads into CRM system/s.
Implement new departments into Salesforce CRM platform. Follow new releases, patches, and system updates of CRM system/s.
Drive user adoption of CRM systems to ensure compliance and success of the tool. Perform other job related functions as assigned.
SCOPE:
The position reports to the Manager of CRM. Incumbent shares responsibility for the ongoing analysis, design, and implementation of enhancements to the CRM platform.
This position needs to understand business needs of the various areas that use the CRM system. This position will have to work daily with the business areas that use the CRM such as Global Sales, Marketing and Marketing Research.
REQUIREMENTS:
EDUCATION:
Bachelor’s degree or equivalent business experience required
EXPERIENCE:
¥ 2-5 years of CRM system experience.Salesforce.com implementation experience.
¥ Experience gathering and consolidating requirements from cross-functional groups.
¥ Ability to work under pressure and meet constantly changing timelines.
Experience working with Radian 6 & CRM Fusion – Demand tools Is preferred but not required
KNOWLEDGE & SKILLS:
¥ Proven analytical skills. Superb written and verbal communication skills as well as listening skills.
¥ Solid problem solving skills as well as demonstrated analytical and qualitative abilities.
¥ Understanding of Business Analytics and the metrics that drive management decisions, and the ability to build reports and queries to support such metrics.
