The Program Manager, IT was established to drive structure, process, and transparency across the IT portfolio for a family of companies.
RESPONSIBILITIES:
Oversee portfolio of IT projects across multiple work streams, including but not limited to:
• IT infrastructure (enterprise hardware, security, support desk, network, vendors)
• Core development (proprietary center workflow and records solution)
• Exploratory development (next gen EHR solutioning, strategic partnerships, and roadmap)
• Architecture
Develop and track integrated project plans across work streams and deliver the following:
• Transparent reporting of project/program status, milestones, dependencies, issues/risks, root cause analysis, and executive interventions required
• Objective, fact-based recommendations to executives via reports and live presentations/meetings
Adapt and apply best practice process and project management approaches (e.g., PMBOK, Agile/Scrum, Continuous Process Improvement) to meet business objectives as follows:
• Increase stability, reduce costs, and improve compliance and security
• Improve functionality, sustainability, and adoption of IT solutions
• Define the scope, components, and roadmap for future EMR software
Drive execution of multi-work stream project plans to close gaps, mitigate risks, and achieve business objectives as outlined above.
Utilize and promote -specific PMO toolkit and templates (e.g., project charter, project kick-off, status report, meeting agenda, issue/risk logs, lessons learned) and capture project documentation as needed throughout the project lifecycle using a hybrid waterfall/Agile approach.
Provide consistent, clear, and timely communication of initiative goals, tasks and progress/status to project teams, sponsor, and executives
• Facilitate and lead daily project meetings with work stream leads and weekly or bi-weekly steering committee meetings with executive sponsor(s)
• Provide regular written updates (minimum weekly) on project status to business owners and executive sponsors
Utilize problem solving, project management, and change management best practices daily to:
• Keep projects on target
• Resolve initiative issues, risks, and obstacles through appropriate use of project management tools and methods
Ensure alignment of organization-wide processes, policies, programs, documentation, interactions, etc. with project objectives
KNOWLEDGE, SKILLS AND ABILITIES:
• Exceptional personal agility and focus in a dynamic, matrixed organization
• Demonstrated superior capabilities in managing time, quality, and cost through effective use of project management process, methods, and tools
• Exceptional ability to influence without authority to lead a diverse team through transition
• Working knowledge of multiple project management methodologies including Agile/Scrum and “traditional” IPEC/waterfall
• Superior resourcefulness and problem-solving skills
• Strong commitment to continuous improvement and results
• Exceptional written and interpersonal communication skills
• Strong desire and willingness to provide both consultative/advisory support and hands-on execution
• Ability to very rapidly master new systems and tools
• Comfortability with applying prior knowledge and insights into tailored, iterative solutions in a start-up environment
• Strong ability to effectively manage demand, manage expectations, and deliver multiple, overlapping projects
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EDUCATION / SPECIALIZED KNOWLEDGE REQUIREMENTS:
• Bachelor’s or advanced degree in business administration or related required, masters’ degree preferred
• 12+ years’ professional experience, with a minimum 8 years’ experience in a project/program management capacity for IT-related initiatives
• PMP certification required with expert knowledge of project/program management tools and activities including but not limited to: project scope/charter, business requirements, work breakdown structure (project plan), issues/risks log, status reports, and steering committee (purpose, facilitation, action-orientation)
• Working understanding and application of Agile methodology with Scrum Master certification a plus
• Basic understanding of the following: Hardware servers vs. cloud; Java vs. .Net, and Architecture mapping
• Mastery level Microsoft Office skills: PowerPoint – graphics, master slide formatting, notes development, and advanced storyboarding. Word – reference and table creation, master formatting, and document structuring. Excel – tracking, sorting, filtering, conditional formatting, pivot tables, etc.
• Mastery level Microsoft Project, SmartSheet, or other project management software – work stream, task, dependencies, predecessors, Gantt, etc.
