Role Summary
This position is for a Backup and Recovery Administrator focused on the monitoring and administration of enterprise-class, backup and recovery systems (BRS) leveraging Commvault Simpana. This position requires the highest professionalism, communication abilities, and strong technical skills. Professionally deliver enterprise BRS solutions, assessments, and service delivery to various levels of organizations ranging from engineers to senior management. ITS is company’s infrastructure management and support group charged with meeting the company’s hosting, managed services, and infrastructure project needs. Under the direction of the ITS Technical Services Manager, the successful candidate will work with product development delivery managers, ITS delivery/project managers, and ITS engineers to: maintain ITS backup services, support ITS monitoring and administer ITS backups for infrastructure and solutions; prioritize tasks; remove impediments; and meet project commitments.
Responsibilities
Project Planning and Administration
Maintain, administer, and monitor Level 2 Support of the data protection environment
Support strategy for backup frequency, type, and retention based upon SLO
Advise and troubleshoot technologies for Backup and Recovery products
Conduct data protection reviews and ensure compliance with best practices
Support the operations team with any issues related to the operation of backups, archiving, and job management.
Support the clients with any issues related to the operation of backups, archiving, and job management
Configure or modify data protection as needed to support requests by clients
Create detailed change or incident documentation regarding the operation and configuration of all related data protection components in a ticket-based system
Report to management on overall health and operations of the data storage backup environment, and prepare monthly reports for management regarding backup operations
Point of escalation for user support, research and resolve application issues
Other Duties as required
Formal Education & Certification
University degree or college diploma computer science or related field or equivalent experience.
CommVault certifications preferred.
Knowledge & Experience
1-3 years of experience with Backup & Recovery in an Enterprise Environment, using Commvault Simpana
BS in computer science or related discipline and a minimum of 4 years of experience supporting an enterprise environment
Experience installing and configuring SAN attached enterprise tape backup systems
Backup and recovery tuning and performance measurement/reporting
Experience integrating enterprise backup solutions with MS SQL Server, MS Exchange, etc.
Must have a broad-based technical knowledge in backup solutions, host systems, networks, applications, data, and security, with deep knowledge in at least one.
Must have the ability and experience in developing strategies based on the “big picture” that emphasize delivering the performance, capacity, and availability necessary to run the business.
Proven experience implementing new IT infrastructures; i.e., backup systems/solutions (new operating systems, new hardware platforms, new components that offer additional capability.
Personal Attributes
Must have superb customer service skills
Excellent written and oral communication skills.
Very strong interpersonal skills.
Experience at working both independently and in a team-oriented, collaborative environment is essential.
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Reacts to project adjustments and alterations promptly and efficiently.
Flexible during times of change.
Persuasive, encouraging, and motivating.
Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
Ability to defuse tension among project team, should it arise.
Ability to bring project to successful completion through political sensitivity and diplomacy.
Adept at conducting research into project-related issues and products.
Must be able to learn, understand, and apply new technologies.
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
Work Conditions
Overtime may be required in meet project deadlines.
